Order Policy:
- Confirmation of orders is made upon completion of online payment process.
- If there is an adjustment to orders after payment the amounts cannot be refunded.
- Delivery orders are on the next day of order.
- We will do our utmost to provide the customer with the orders approved on the expected delivery date, provided that delays due to force majeure such as weather conditions or any worker beyond our control are taken into account.
- Delivery is done by delivery company on the next day of order at the designated address, daily between 2:00 pm to 7:00 pm.
- You will be contacted by the delivery company on the same day of delivery to confirm the location and to determine the right time for pickup.
- We do not incur delivery fees if you do not reply to the company to determine the time and confirm the location, and you will be contacted to determine another day of receipt with a new delivery fee.
- We deliver to all Emirates except Western region
- Delivery fee 50 AED
Return Policy:
- Due to the perishable nature of our products we accept the retriever only if we are informed that the product you received is damaged or does not match your order by filming a video or photo and sending it by WhatsApp on the number and the product will be immediately replaced within 24 hours provided it is in the same original condition.